Quick Links. Table of Contents. Digital Solutions Division. Previous Page. Next Page. Ip windows operator console, business communications division 89 pages. Page 2 Solutions Division, also reserves the right, without prior of this material. Page 4: Limited Warranty The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the malfunction with new or refurbished parts at their option.
A station is considered busy when all Extension extensions are being used. All the Toshiba IPTseries telephones have speakerphones that enable you to place and receive calls without lifting the handset.
Prompts guide you through specific tasks. These buttons are described in Chapter 2 — The Basics. Page Softipt OS.
The main difference is that you use a mouse or stylus to select buttons. All of the DKTseries Toshiba speakerphones enable you to place and receive calls without lifting the handset. Toshiba LCD telephones provide easy access to frequently-used features. If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments.
Important - Read First Be sure to check with your System Administrator and make sure you know which features are enabled on your system. To make a call using Hot Dialing, dial the number. Digits display as they are dialed. If not, press the button associated with the ringing line flashing green LED. One message is reserved for the Message Center. The ability to perform this feature is set in system programming.
While on a call, press. Your Line LED flashes green and you hear internal dial tone. Dial the extension where the call will be transferred. While on a call, press the Soft Key. Dial the extension where you wish to transfer the call. The call rings the destination station and your telephone returns to the idle state. Page Conference Calls The Basics Conference Calls Conference Calls You can conference together up to eight parties including your own - with up to six parties being external network lines.
The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions. The person who initiates the conference call is the Master. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call.
During this time, other conference members remain connected. Notice the number 1 preceeding extension shown right RTRN To place a call on hold, press. Your LCD shows the line on hold. When you hang up, the volume returns to the default setting. Making a Call To make a call Speaker Hold 1. Changing the label does not change the function. Click the icon wrench. From the Softphone Setting window shown right , type in button labels eight characters max.
In its idle state, the LCD is a desk clock and calendar. When you are on an outside call, the call duration displays. The following table defines Soft Key Prompts. When an outside call is in progress, the LCD appears as shown on the right. The messages can be up to 16 characters long. The Strata system provides a number of stored messages, shown in the table below.
Account Codes are assigned in the system as a fixed length default is six digits and are recorded by the system, along with the details of the calls, which can be printed on a Station Message Detail Recording SMDR report.
If the system is set for Verified Account Codes, station users must enter a specific code when entering the Voluntary Account Code s or the code is not validated for the SMDR call report. The system repeats the redial until the destination is no longer busy.
This feature may not be on some telephones on your system. Page Automatic Callback Advanced Operation Automatic Callback Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you reach a line group in which all lines are busy. To enable background music on your telephone speaker Press. One is System Call Forward set in system Programming which automatically directs calls to a predefined location, such as Voice Mail. Within these categories, you can use five different types of Call Forward Settings. The call is placed in the list along with the number, name if provided , time and date of the call, and status of the call answered, abandoned, or redirected.
The LED flashes green consultation-hold. If you were on an extension during the call, and you have line button on your telephone, the line LED will flash until the call is picked up depending on programming. When you pick up an internal call, the calling station and the called station displays on your LCD.
Group Pickup Stations can be assigned in system programming to Pickup Groups. This list will either send a call directly to Voice Mail or will make your telephone ring.
Page Call Waiting Advanced Operation Call Waiting To review, press To re-record, press To append, press To cancel recording, press To save, press Pressing 9 saves your announcement, then voicemail transfers the call to the extension you entered.
Voice mail plays your announcement to the caller and the transferred destination starts ringing. See your System Administrator for details. Press to enter User Programming Mode. Line 2. Press a or extension button. The LED is steady green. Hold 3. You can press to switch between internal and external pitch. You can continue to make calls while in the DND mode. When originating a call in DND mode, you will hear a short burst of interrupted dial tone followed by continuous dial tone.
This sets DND as if activated by the Primary extension on the target telephone. When a door phone calls, you hear a distinctive ringing tone, one or five times set in system programming. You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door phones. With the handset off-hook, press an extension button. You hear dial tone and the LED flashes green in-use. Page Emergency Ringdown Advanced Operation Emergency Ringdown Emergency Ringdown If a station remains off-hook for a programmable period, it can be automatically treated as an Emergency Call and directed to an emergency destination. The station may have partially dialed a number or have dialed no digits at all.
Each station is programmed with its specific emergency ringdown destination. Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad. The destination telephone must be programmed to accept an OCA. The Busy Override BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered. Your telephone can also be programmed to block Executive Override from other telephones.
Call Park Orbits Call Pickup Group Pickup Ringing, Page or Held Call Pickup Screen Call Call Waiting Direct Station Selection Buttons Hotline Distinctive Ringing Do Not Disturb Door Lock s Door Phone s Echo Cancellation Emergency Call Emergency Monitoring Station Emergency Ringdown Language Codes Microphone Cut-Off Off-hook Call Announce Override Calls Busy Override Do Not Disturb Override Executive Override Class of Service Override Privacy Override Answering a Page All Call Page Emergency Page Speed Dial Making a Call Using Speed Dial Advanced Speed Dial Operation Voice Mail Call Monitor Voice Mail - Direct Transfer Voice Mail - Return Call Voice Mail Soft Keys Call Recording Other Voice Mail Features Navigation Buttons Idle Display Left and Right Tab Soft Keys Directory and Speed Dial Listings Direct Station Selection Internal Directory and External Directory Storing Personal Speed Dial Names Web Access Info Manager Programming Feature Buttons User Programming Mode Flexible Button Codes One Touch Buttons Changing a One Touch Button To Use a One Touch Button Feature Codes LED Indicator Details Buttons and LEDs DSS Console DSS Buttons Calling a Station Transferring to an Idle Station Call Transfer with Camp-on Call Answering Outside Line Night Transfer Button Flexible Directory Numbering Centrex Feature Buttons Ringing Repeat Delayed Ringing Features are presented alphabetically and, when applicable, include LCD information.
All the Toshiba IPTseries telephones have speakerphones that enable you to place and receive calls without lifting the handset. Toshiba LCD telephones provide easy access to frequently-used features. Prompts guide you through specific tasks.
Flexible Buttons. The fixed buttons on your dial pad enable you to perform standard functions quickly and easily. These buttons are described in Chapter 2 — The Basics. Your IPT can have 10 or 20 flexible buttons shown in the illustration on the previous page and the DKTs can have either 10, 14, or 20 flexible buttons that can be programmed to do many button functions, including:. The main difference is that you use a mouse or stylus to select buttons. Use this manual as a guide to the SoftIPT functions.
Directory Folder — Clicking this icon enables you to access the directory you create using MS Outlook. Help Question mark — Clicking this icon enables you to access Help as a user or find information on Setting Audio Properties, etc. All of the DKTseries Toshiba speakerphones enable you to place and receive calls without lifting the handset. The fixed buttons on your telephone enable you to perform standard functions quickly and easily. All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones.
If a button does not appear on your display or telephone keystrip label, see your System Administrator for button assignments. Pooled Line Grp enables you to access. This difference causes some features to display differently. Be sure to check with your System Administrator and make sure you know which features are enabled on your system. Use the check boxes throughout this book to mark which features you have. Note LEDs on your telephone flash at different speeds depending on the function performed.
Line out requiring an access code - where you enter an outside line or line group access code for example, dialing 9 to get an outside line. The LCD displays the station number and the seized outside line. Ringing Line Preference: You answer an incoming line ringing your station by lifting the handset or pressing Spkr. You do not have to press an extension button to answer. Tone First Signaling: Internal incoming call — you hear successive ring tones, then lift the handset or press Spkr to answer the call.
If you do, you can press 2 to change to Voice First signaling. Talk in the direction of your. Note Check with your System Administrator to see if you have the ability to change between Tone and Voice Signaling on a call-by-call basis.
If you do, you can press 1 after dialing an internal telephone number to chan ge the signaling. To make a call using Hot Dialing, dial the number. Digits display as they are dialed.
Call progress tones Ringback Tone, Busy Tone, etc. When connected, you can continue speakerphone operation or lift the handset and continue the conversation. To make a call, press Spkr. Dial tone plays through the speaker. When connected, you can continue to use the speakerphone or lift the handset and continue the conversation.
To make a call, lift the handset, then dial the number. A line may be automatically selected or you can manually choose a line. Dial tone plays through the handset. When connected, you can continue to use the handset or switch to speakerphone by holding down Spkr and replacing the handset.
If your telephone is programmed for Ringing Line Preference, pick up the handset and the telephone automatically answers the ringing line. If not, press the button associated with the ringing line flashing green LED. If your telephone is programmed for Ringing Line Preference, press Spkr and the telephone automatically answers the ringing line.
Once connected, you can continue on the speakerphone or lift the handset. If you have a speakerphone, it may be programmed for Handsfree Answerback. The extension LED flashes green incoming call. The Microphone LED lights steady red microphone is active. The Speaker LED flashes red. Do not lift the handset; speak toward the telephone in a normal voice. Press Spkr or take the handset off-hook before transferring the call or placing it on hold.
Press Spkr and place the handset on-hook to switch from handset to speakerphone mode. One message is reserved for the Message Center. Check with your System Administrator to see if these buttons have been programmed on your telephone.
The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have. Press Msg , then lift the handset. Your telephone rings the extension or voice mail device that sent the indication. The LED continues to flash red.
After answering the message s , place the handset back on-hook. To manually turn off your Msg LED, press your extension button, then press Do this step for each message received. The ability to perform this feature is set in system programming. Press Msg or 7. The Msg LED flashes red on the called telephone. If you decide to cancel the Message Waiting light at this point, Msg pressor 7 again while ring-over tone is playing and the light will be cancelled. Press Spkr. The Msg LED on the called telephone flashes until the called party presses the flashing Msg button which calls you back.
To turn Off a Message LED that you have set on another extension, press 64 plus the extension number that has the message light set. Then press Spkr or hang up to release your telephone.
The LED and microphone remain Off. Your Line LED flashes green and you hear internal dial tone. Dial the extension where the call will be transferred. Note If the privacy option has been disabled, then if you use a Line button when you. While the LED is flashing, you can press Line button to return to the call.
If the. Transfer with Camp On: If the station to which you want to transfer the call is busy, you may hang up and the transferred trunk or station will be camped on to the busy destination.
Hang up and the caller is connected to the VM mailbox. This feature does a blind transfer to VM. Dial the extension where you wish to tran sfer the call. The call rings the destination station and your telephone returns to the idle state.
If your telephone does not go. You can conference together up to eight parties including your own - with up to six. The person who initiates the conference call is the Master. If, after the conference is established and the Master exits the conference, the first station to have been added to the conference becomes the Master. You hear dial tone and your Line LED flashes green.
Call another station or outside line. If you receive a busy tone or no. All parties are conferenced. If the second call was placed on a Line that appears on your telephone, the LED also flashes green. Repeat the above steps to add lines to the conference. Keep in mind the maximum number of allowed conference parties.
If no other internal stations are included in the conference call, the call will be disconnected. Announce the call and hang up to transfer it. If you are the Conference Master, press the Hold button once or twice for Executive Hold to place the conference call on hold. The other parties can continue with the conference.
Music-on-hold is suppressed and your extension LED flashes green. You can rejoin the conference at any time by pressing your extension button. When you return, you retain Master status. The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during one telephone call. Dial the voice mail VM extension number, then enter the VM mailbox and security code.
This adds the voice mailbox to the conference. Now, all parties in the conference can liste n to or record a message to this voice mailbox. You hear dial tone. The extension LED flashes conference rate.
Dial an outside line access code and outside telephone number. The extension LED flashes in-use rate and all parties are conferenced. Hang up. The extension LED flashes exclusive-hold rate and the two lines are connected. The LED turns Off when the parties hang-up. To supervise a tandem call, press the extension button.
If the parties have finished, hang up If your telephone company provides auto disconnect, the connection may release automatically when the parties hang up. If not, the lines must be supervised to be disconnected. If you initiate a conference with two or more parties, you can add outside caller to the coference; or you and another member of the conference can leave Split the conference for a private conversation.
During this time, other conference members remain connected. You can then Join both of you back into the conference, or you can Drop disconnect the member you are connected to. This feature is performed with Soft Keys if you have a LCD phone with a Split button created on one of your flexible buttons. You must be a conference master to perform the Add, Split and Drop features. The conference master is the person that initiates the conference call.
If that person drops from the conference, the first person added to the conference becomes the conference master. Answer the incoming ringing call. The telephone LCD shows first conference party member. Notice the number 1 preceeding extension shown right. Press the NEXT soft key until you see the extension number for the party that you want to Split out of the conference.
Then press X in the example shown right , press 2 on the dial pad to Split You can return both yourself and the other Split. RTRN terminates a feature operation and returns to the previously displayed state. The party that you are talking to privately the party which you have Split from the conference will be disconnected Dropped and you will rejoin the conference. To place a call on hold, press Hold. Your LCD shows the line on hold.
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