Biometric device not working in windows 7

You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Billion Debbarma. I will definitely assist you with the issue. Method 1. I would suggest you to run Hardware troubleshooter and check if it helps.

Method 2. Right click on the device and un-install it. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to Billion Debbarma's post on August 28, I even did that but the drivers were not installing and as in the method 1 the troubleshooting could not fix the problem.

I need help. This was the error that it was showing in Device manager. In reply to PraneethTatikonda's post on August 30, Ditto here. Same problem, same end result. I have a HP Pavilion dv7. Hi, Thank you for coming back to us with the current status. Right click on the device and click on update. In reply to Stefanie78's post on November 27, In reply to lladna's post on December 18, No, I have not had any success fixing this.

The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Incorrect instructions. Too technical. Not enough information.

Not enough pictures. Any additional feedback? Submit feedback. Thank you for your feedback! I have seen lots of posts online directing me to validityinc.

The DigitalPersona software is available on the Dell Support site for my service tag. I have even tried installing the Windows 8 Validity Sensor Driver for my laptop, but though it successfully installs, it produces the same results. Go to Solution.

Thanks for the post! The fingerprint reader software that came with your system should be available from the My Dell Downloads content pages. Alternately the links below are direct to DigitalPersona software. View solution in original post. Hi I am having this same issue I was able to install DigitalPersona Personal successfully but when I go to click on which finger to enroll it keeps saying that the fingerprint reader is not connected I have been trying to resolve this issue for almost 5 hours now with no success device manager does show that the fingerprint reader is installed and has no issues I have no clue what to do to fix my issue.

I would appreciate any help. Thanks again. I've also had problems with the fingerprint reader on my Vostro Is there a driver that you can guide me to that works with the new Windows 10? Software link provided does not install on x64 windows 7.

Something about update has nothing to install it on. Just rebuild machine after hardsik failure and cannot get reader to work. I have just ran it and reader still does nothing, i think I must need the biometric software that does the actual reading of the fingerprints. Browse Community. Laptops General - Read Only.